Refund policy

Shipping, Returns & Refund Policy

Last updated: September 26, 2026

At Astrélune Accessories, we are committed to providing a smooth and reliable shopping experience. Please review the following policy carefully before placing your order.

Order Processing & Shipping

Orders are generally processed within 1–5 business days before shipment.

For orders shipped within the United States, estimated delivery is approximately 7–20 business days after dispatch. Delivery times may vary depending on the destination, carrier, product availability, fulfillment location, weather conditions, customs processing, or other circumstances outside our control.

Tracking information will be provided when available.

Orders containing multiple items may occasionally arrive in separate packages or at different times.

Delivery estimates are provided as a guideline and are not guaranteed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately at astreluneaccessories@gmail.com

We may be able to correct the address if the order has not yet entered processing or fulfillment. However, once an order has been processed, fulfilled, or shipped, we cannot guarantee that the address can be changed.

Astrélune Accessories is not responsible for orders that are lost, delayed, returned, or delivered incorrectly because the customer provided an incomplete or incorrect shipping address.

Refunds or free replacements will not normally be issued in these circumstances.

If an order is returned to the sender because of an incorrect customer-provided address, additional shipping charges may apply if the customer requests reshipment.

Order Changes & Cancellations

If you need to correct an order, please contact us as soon as possible.

Changes or cancellations may only be possible before an order enters processing or fulfillment and are not guaranteed.

Once processing or fulfillment has begun, orders generally cannot be modified or cancelled.

Change-of-Mind Returns

Due to the personal-care and hygiene nature of many Astrélune products, we do not accept returns or issue refunds simply because a customer changes their mind, no longer wants the product, or accidentally orders the wrong item or variant after the order has entered processing.

Please carefully review your product selection, variant, quantity, and shipping information before completing checkout.

This does not affect your rights where required by applicable consumer-protection law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us within 7 days of delivery.

Email astreluneaccessories@gmail.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs and/or video showing the problem
  • Photographs of the packaging or shipping label when relevant

We may request additional information when necessary to properly review your claim.

Once your claim has been reviewed and approved, we may provide, as appropriate:

  • A replacement
  • A partial refund
  • A full refund

The resolution offered will depend on the circumstances of the order and the nature of the issue.

Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

A package being delayed does not automatically mean that it has been lost. We may need to review tracking information and contact the carrier or fulfillment provider before determining the appropriate resolution.

If an order is confirmed to have been lost in transit, we will work with you to arrange an appropriate replacement or refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors where appropriate
  • Contact the shipping carrier

You may then contact us if further assistance is required.

Claims involving packages marked as successfully delivered will be reviewed individually and do not automatically qualify for a refund or replacement.

Hygiene & Personal-Care Products

For health and hygiene reasons, products that have been opened, used, worn, or placed in direct contact with the body cannot be returned because of a change of mind.

However, if such a product arrives damaged, defective, or incorrect, you may still submit a claim under the damaged or defective items section above.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Once Astrélune Accessories processes a refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Any processing time required by your financial institution is outside our control.

Original shipping charges are generally non-refundable unless the refund results from a confirmed damaged, defective, incorrect, or lost order for which Astrélune Accessories is responsible.

Unauthorized Returns

Please do not return an item without contacting us first.

The appropriate resolution may not always require a physical return, and return instructions can vary depending on the product and circumstances.

Items returned without prior authorization may not be eligible for reimbursement.

Fraudulent Claims

Astrélune Accessories reserves the right to review order history, tracking information, photographs, videos, shipping records, and other relevant information when assessing a refund or replacement request.

Claims involving suspected misuse, altered evidence, fraudulent activity, or repeated abuse of our refund process may be denied where permitted by law.

Contact Us

For questions regarding shipping, order issues, refunds, or replacements, please contact:

Astrélune Accessories
astreluneaccessories@gmail.com